To do this:
- open the email
- click on 'view attachments'
- tick in the box next to the relevant file
- click on 'Save to folder'
- choose destination (best to My Computer') and save the file
The software you need to be able to read it has been installed on the staffroom PC and the two PCs in Room 212A. This should allow you to open and read the file by double-clicking on it.
The link for the necessary software is http://www.microsoft.com/downloads/details.aspx?FamilyID=941b3470-3ae9-4aee-8f43-c6bb74cd1466&displaylang=en
If this is too much trouble, you could always ask the student to re-submit in Word 2003 format!
David